E-Commerce Warehouse Operations

Back-of-house efficiency is a huge challenge for all companies selling things online. I often say that, like security, it’s a never-ending process to improve operations. I’ve consulted with many different companies over the years, each with their own unique challenges. Whether you’re using WooCommerce, OpenCart, Magento, Craft Commerce, or any other e-commerce platform, I can help seamlessly integrate sales, returns, vendors, and shipping with your warehouse.

Order Fulfillment

Picking efficiency and accuracy are common problems when filling customer orders. With my experience, I can help you find solutions that are cost-effective and easy to use. Whether you end up using a third-party, web-based service or a custom solution, I can help improve your operations.

Multiple Vendors

Selling products from multiple sources can lead to increased sales, but can be a nightmare to manage. If you’re using a modern e-commerce platform, vendors can be given the ability to manage their own item availability and directly fill orders placed for their products on your site. Processes like AR billing can also be automated.

Customer Returns

Problems with orders are inevitable. Defective items, sizable items, and customer ordering errors are just the most common of reasons for customer returns. Receiving and processing returns is a separate process that requires different actions than normal inventory receiving.

Inventory

Accurate stock is crucial for e-commerce because overselling items can potentially mean the death of an online shop. Receiving inventory is an operation that can managed more conveniently than updating individual items or variations in you admin dashboard.

Shipping

No matter which shipping providers you use to delivery orders to your customers, the processes for shipping are standard. Customers these days demand notifications with shipment tracking upon fulfillment of their orders. However, it’s becoming necessary for sellers to track shipments as well to quickly spot problem shipments and rectify the issue preemptively. Checking for delivery and asking for customer feedback is becoming more common as well. There’s a lot that can be done to automate these tasks regardless of the e-commerce system being used.

All The Above

Over the past 10 years, I’ve built a system for managing warehouse operations that’s easy to use, accurate, and cost effective. The system is called “GreenLight”, and its most recent iteration incorporates handheld, touchscreen devices that access a web-based application. Most actions are based on barcode scans, including item picking and inventory, user login with ID badges, and more. Although each company has different needs, commonly requested operations are order picking, inventory receiving, RMA processing, and in-store order pickup.